Warranty and claims
FEIBI Lubricants Warranty & Claims Policy
——Engineered Protection, Guaranteed Performance
WARRANTY COVERAGE & TERMS
All FEIBI lubricants are protected by a material and manufacturing warranty. The specific warranty period for each product is displayed on:
Product packaging (printed near batch code)
Official product webpages
Key Terms:
Warranty begins on date of purchase (verified by receipt)
If website and packaging durations differ, the longer period applies
Covers defects in:
Base oil molecular integrity
Additive package formulation
Container sealing systems
Exclusions:
Resold/secondhand products
Damage from:
Improper storage (extreme temps >60°C/< -30°C)
Mixing with incompatible fluids
Use beyond recommended drain intervals
DEFINITION OF DEFECTS
Covered Defects Include:
|
Category |
Examples |
|
Material |
Base oil oxidation within sealed container, additive precipitation |
|
Manufacturing |
Leaking bottles (faulty seals), incorrect viscosity labeling |
|
Performance |
Failure to meet published ASTM test results (with third-party verification) |
Defects Typically Appear:
Immediately upon visual inspection
During first 3 operational cycles
By 50% of recommended drain interval at latest
NON-COVERAGE SCENARIOS
Natural Wear:
Gradual viscosity breakdown over extended use
Normal engine deposit accumulation
Misuse Examples:
Using motorcycle oil in diesel engines
Exceeding 2x recommended service intervals
Contamination with fuel/coolant
Pro Tip: Always consult the FEIBI Application Guide (available at feibi.com/compatibility) before use.
HOW TO FILE A CLAIM
Step 1: Contact your purchase point
Retail purchases: Return to original seller
Direct FEIBI purchases: Email warranty@feibi.com
Required Documentation:
1. Clear photos showing:
Batch code on bottle
Defect (e.g. sludge, separated fluids)
Receipt with purchase date
2. Engine make/model and mileage at time of oil change
3. Description of:
Symptoms observed
Maintenance history
Processing:
Standard Cases: Resolution within 10 business days
Complex Cases: May require oil sample analysis (2-3 weeks)
RESOLUTION METHODS
1. Replacement:
New product shipment (equivalent or upgraded formula)
Priority shipping for verified defects
2. Financial Compensation:
Full refund for unopened defective products
Prorated credit based on remaining warranty period
For urgent industrial/racing cases:
Direct Line: +86 15823433114 (Ask for Quality Assurance Dept.)
TECHNICAL APPEALS
Disputed claims may be escalated to:
Dr. Yanyan Deng
FEIBI Chief Tribologist
Yanyan Deng@feibi.com
+86 15823433114
Note: All decisions subject to laboratory verification at FEIBI Chongqing R&D Center.
Warranty Support Hours:
Mon-Fri 8:00-17:00 CST (GMT+8)
Excluding Chinese public holidays
Keep Your Engine Protected:
Retain purchase receipts
Record oil change dates/mileage
Use FEIBI-certified filters
