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FEIBI Global Shipping Policy

——Direct from Our Chinese Factory to Your Garage, Hassle-Free Delivery

1. Worldwide Delivery Network

FEIBI has established a comprehensive global logistics system to serve customers in 200+ countries and regions:

Standard Coverage: North America (USA/Canada/Mexico), Europe (EU+UK+Switzerland), Asia-Pacific (Japan/Korea/ANZ/ASEAN), Middle East (UAE/Saudi Arabia), and select South American markets (Brazil/Chile)

Special Regions: Russia, Belarus, Ukraine, etc. (customs clearance requires prior consultation)

Restricted Zones: Sanctioned countries (Iran/Cuba/Syria/North Korea), conflict zones, and regions without formal customs infrastructure 

Logistics Partners:

Primary: DHL, FedEx, UPS International Priority

Secondary: EMS (for countries with robust postal systems), dedicated freight (e.g., China-Europe rail-sea intermodal) 

2. Shipping Rates & Free Shipping Threshold

We employ a tiered pricing model to ensure cost efficiency: 

Retail Customers:

Order Value         Shipping Policy                         Estimated Delivery

<$150/€130/¥1000 Actual charges apply ($15 minimum)         Standard 7-21 days

≥$150/€130/¥1000 Free standard shipping                     Standard 7-21 days

Any value + express option +$25/€22 surcharge                 5-12 business days 

Business Clients : 

Annual spend >$50K: Permanent free shipping (including express)

Dedicated logistics accounts available (open credit/net terms)

3. Duties & Tax Management

FEIBI’s advanced tax engine minimizes customer costs:

Key Regional Policies:

EU/UK: IOSS-registered, prices include 21% VAT (marked "Tax Included") 

USA: Duty-free for orders <$800 (De Minimis rule)

ASEAN: 0-5% tariffs under China-ASEAN FTA

Others: DDP (Delivered Duty Paid) default, with real-time tax estimates 

Special Notes: 

High-risk inspection countries (Brazil/Argentina/Turkey) may incur:

10-15% random inspection fees (ad valorem) 

Biosecurity certificates (~$20/shipment) 

Low-value declaration available (waiver required), though full declaration is recommended 

4. End-to-End Tracking & Support

Seven-stage delivery assurance: 

Packaging: 

Leak-proof steel bottles + vacuum-formed trays + waterproof laminate 

UN3481 hazardous materials labeling (IATA 4G compliant) 

Tracking:

Hourly GPS temperature updates (ensuring <50℃)

Automated customs intervention

Receipt Inspection:

Verify box integrity and seal condition

Document leaks with 6-side photos + video for claims 

After-Sales:

Leakage/damage: Replacement within 48 hours (no return needed)

Customs failure: Free reshipment or full refund

5. Special Scenario Solutions

High-Tariff Regions:

Split shipments (<$100/parcel)

"Gift declaration" service (+$8/order)

Urgent Orders:

Europe: 72-hour delivery from German/Polish warehouses (+$10 fee)

North America: NJ warehouse stocks popular SKUs

Sanctioned Destinations:

"Dubai Transshipment" via 3PL partners

6. Enterprise Customization

Bulk Orders (1,000+ units):

Dedicated logistics:

FCL sea freight (12MT/20' container)

Air freight pallets (500kg minimum)

Documentation:

FORM E/FTA certificates of origin

Cargo insurance (@ 0.3%)

OEM Clients:

Neutral packaging (no branding)

CIF/DDP terms available

Appendix: 2023 Performance Metrics

Region                Avg. Transit Clearance Rate Damage Rate

EU                    7.3 days     99.2%          0.03%

USA                    9.1 days     98.7%         0.05%

Southeast Asia            6.7 days     95.4%         0.12%

Australia                7.5 days     97.8%         0.08%

Important Notes:

Liquid shipments subject to weather/flight delays (+1-2 days in Nordic winters)

Religious compliance (e.g., Saudi Arabia) requires neutral packaging

Fullterms under FEIBI International Shipping Agreement v11

For tailored solutions:

Global Hotline +86 15823433114

logistics@feibi.com

Live Chat (EN/CN supported)