Privacy Policy
FEIBI Lubricants Privacy Policy
——Your Data Security, Our Commitment
1. Controller Information
Company Name: FEIBI Lubricants International Co., Ltd.
Business Registration: 915001066862065044 (China)
Global Headquarters:No. 55 Industry Avenue, Pulv Street, Tongliang, Chongqing, China, 402560
European Office: Ludwig-Erhard-Straße 20, 61440 Oberursel, Germany
Contact:
Tel: +86 18716203666
Email: privacy@feibi.com
Data Protection Officer: Dr. XIA YAN (dpo@feibi.com)
2. Purpose of Data Collection
We process personal data to:
Process orders, shipments, and payments
Provide technical support and warranty services
Comply with chemical regulatory requirements (REACH, GHS, etc.)
Develop new lubricant formulations through analytics
Deliver personalized marketing (with consent)
3. Data Categories Collected
|
Type |
Examples |
Legal Basis |
|
Identity Data |
Name, company title |
Contract fulfillment |
|
Contact Data |
Email, phone, shipping address |
Legitimate interest |
|
Technical Data |
IP address, browser type |
Consent (cookies) |
|
Transaction Data |
Purchase history, VAT numbers |
Legal obligation |
|
Usage Data |
Product application details |
Performance analytics |
4. International Data Transfers
EU-US Transfers: Protected under EU Standard Contractual Clauses
APAC Region: Compliant with China's PIPL and Singapore's PDPA
Special Cases:
Formula data shared with German R&D center under NDA
Payment processing via Stripe/PayPal's certified systems
5. Data Retention Periods
|
Data Type |
Retention Period |
|
Sales records |
7 years (tax compliance) |
|
Website logs |
12 months |
|
Marketing consents |
Until withdrawal |
|
Product complaints |
10 years (safety monitoring) |
6. Security Measures
Encryption: AES-256 for all stored customer data
Access Control: Biometric authentication for formula databases
Third-Party Audits: Annual ISO 27001 certification reviews
7. Your Rights
Access/Portability: Request full data export via customer portal
Correction: Update account details in "My FEIBI" dashboard
Erasure: Submit deletion requests (excludes regulatory records)
Marketing Opt-Out: Unsubscribe link in all emails
Exercise Rights: Email legal@feibi.com with government-issued ID verification
8. Cookies & Tracking
Essential: Shopify session cookies (non-opt-out)
Analytical: Google Analytics 4 (IP anonymization enabled)
Marketing: LinkedIn Insight Tag (manage via cookie banner)
9. Whistleblower Protection
Report compliance concerns:
Channel: integrity@feibi.com (PGP encrypted)
Anonymity: Secure web form available
Scope: Covers ESG, product safety, and financial misconduct
10. Policy Updates
Last revised: June 2024
View archived versions at feibi.com/privacy/history
Contact DPO: For GDPR/SCC inquiries: +49 69 2474 8800
