Returns
FEIBI Global Returns & Refunds Policy
——Differential Service Protocols for Asian vs. Non-Asian Regions
Section I: Asia-Specific Policy
(Covering Mainland China, Hong Kong SAR, Macau SAR, Taiwan Region, Japan, Korea, Southeast Asia, India, etc.)
1. Return Eligibility
Unopened Products: 30-day no-questions-asked returns (original packaging required)
Opened Products: Quality-related returns only (with accredited lab report)
Regional Restrictions:
Malaysia/Indonesia: Halal-certified products non-returnable
India: Must include localized GST invoice
2. Refund Process
Timeline: Processed within 5-7 business days after warehouse receipt
Method: Original payment channel (Alipay/WeChat Pay/local e-wallets)
Fees:
Mainland China: Free
Others: $5 administrative fee (or equivalent)
3. Replacement Services
Wrong/Missing Items: Free reshipment + $10 voucher compensation
Viscosity Selection Error: 50% return shipping subsidy (original product must be returned)
4. Logistics Protocol
Mainland China: SF Express collect-on-delivery pickup
Other Regions: Self-ship to designated warehouses (Singapore/Shenzhen bonded)
Section II: Non-Asia Policy
(Americas, Europe, Middle East, Africa, Oceania, etc.)
1. Return Eligibility
Unopened Products: 60-day free returns (DHL collect shipping)
Opened Products:
Europe: Requires TÜV-certified quality verification
USA: Lab analysis mandatory (15-20 day processing)
2. Refund Process
Timeline: 10-15 business days (international transfer delays)
Method: PayPal/Wire Transfer ($15 cross-border fee absorbed)
Exceptions:
Middle East: IBAN details required
Russia: Crypto refunds only (USDT/BTC accepted)
3. Replacement Services
Advanced Replacement: $50 deposit for priority shipment (original return within 90 days)
4. Special Provisions
Fluid Shipping Restrictions:
Australia: AQIS biosecurity clearance mandatory
Brazil: ANVISA approval required
Duty Reimbursement: 70% of paid customs duties (official receipt required)
Section III: Key Comparative Matrix
|
Clause |
Asia Regions |
Non-Asia Regions |
|
Return Window |
30 days |
60 days |
|
Inspection |
Photo documentation |
Laboratory certification |
|
Refund Speed |
≤7 days |
≤15 days |
|
Shipping Cost |
Customer pays one-way |
Collect (DHL for West) |
|
Halal/Compliance |
Strictly restricted |
MSDS documentation only |
Section IV: Operational Procedures
Asian Customers:
Submit return code via official portal
Await SF Express pickup (China) or print return label
Auto-triggered refund upon receipt
Western Customers:
Obtain RMA authorization from customer service
Print DHL waybill (with Hazmat declaration)
Email notification upon fund clearance
Section V: Critical Notes
Non-Returnables: Custom blends, promotional gifts, expired products
Legal Variations:
EU: 14-day "cooling-off period" under distance selling regulations
Saudi Arabia: Male agent required for returns processing
Eco-Disposal: Australia/Canada returns handled by Veolia-certified recycling
Contact:
Support: +86 15823433114 (CN/EN)
